Refund Policy

Last updated: 14 October 2026

This policy applies to paid Brainega plans. The free plan costs nothing.

Full refund within 7 days of any payment

You can ask for a full refund of any payment within 7 days of the date it was charged. This applies to your first purchase, to every automatic renewal (monthly or yearly), and to the charge for an upgrade. After 7 days, that payment cannot be refunded. When we refund a payment, the paid plan it bought ends.

Cancel any time

You can cancel your subscription at any time from Manage billing on your plan page. Once you cancel, the subscription will not renew and you will not be charged again. Your plan stays active until the end of the period you have paid for.

Upgrading and downgrading

An upgrade starts straight away. You are charged the difference for the rest of the current billing period, with a credit for the unused time on your old plan, as calculated by our payment provider, Stripe. The 7 day refund applies to that charge. A downgrade takes effect at the end of the current paid period.

Failed payments

If a renewal payment fails, Stripe tries again and emails you. If it is still not paid 7 days after the renewal date, the paid plan ends and the free plan limits apply. Nothing is deleted.

How to ask for a refund

Email support@brainega.com from the address on your account, within 7 days of the payment. Please include the email you use on Brainega. We will confirm and process it.

How the money comes back

Refunds are sent to the original payment method. After we send it, the time it takes to appear depends on your bank or card issuer, and is usually a few business days.

Governing law

This policy is part of our Terms of Service and is governed exclusively by the laws of the State of Delaware, USA.

Contact

MATHINKCO LLC, a Delaware limited liability company. Email: support@brainega.com.